Refund Policy
Last updated: July 20, 2026
Refund Policy
At Nexorxai, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you.
This Refund Policy explains our policies regarding order cancellations, returns, refunds, and exchanges for purchases made through nexorxai.com.
Order Cancellation
You may request to cancel your order within 24 hours after placing your order.
After 24 hours, your order may have already entered processing or shipping, and we may no longer be able to cancel it.
To request an order cancellation, please contact us as soon as possible:
Email: support@nexorxai.com
Please include:
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Your order number
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The reason for cancellation
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Any relevant order details
Returns
We accept eligible product returns within 30 days after the date you receive your order.
To qualify for a return:
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The item must be unused and in its original condition
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The product must include original packaging
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Proof of purchase or order information must be provided
To begin a return request, please contact our customer support team:
Email: support@nexorxai.com
Please do not send products back before receiving return instructions from our team. Unauthorized returns may not be accepted.
Non-Returnable Items
Certain products cannot be returned, including:
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Products that have been used or opened
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Items damaged due to customer misuse or improper handling
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Gift cards
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Clearance or final sale items
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Products purchased from unauthorized sellers
For hygiene and safety reasons, opened personal care or beauty products may not be eligible for return.
Return Shipping
Customers are responsible for return shipping costs unless:
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The product received was damaged
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The wrong product was delivered
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The item has a confirmed manufacturing defect or quality issue
We recommend using a trackable shipping method when returning products.
Nexorxai is not responsible for returned packages that are lost, damaged, or delayed during transit.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method.
Please allow:
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5–10 business days
for the refund to appear in your account.
Processing times may vary depending on your bank, card issuer, or payment provider.
Partial Refunds
Partial refunds may be issued in certain circumstances, including:
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Products showing signs of use
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Items returned without original packaging
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Returns submitted after the eligible return period
The final refund amount will be determined based on the condition of the returned product.
Damaged or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
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A damaged product
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A defective item
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An incorrect item
please contact us within 7 days of receiving your order.
Please provide:
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Order number
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Photos or videos showing the issue
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A detailed description of the problem
Our customer support team will review your request and provide an appropriate solution.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please request a return first. Once your return has been approved and processed, you may place a new order for the desired product.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
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Check your bank account again
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Contact your payment provider
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Contact your bank or card issuer
If you have completed these steps and still have not received your refund, please contact us:
Email: support@nexorxai.com
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: support@nexorxai.com
Website: nexorxai.com
Company Name: Nexorxai
Address: Room 26-06-005978, Attached No. 3, 3/F, No. 210 West Section of Jinkai Avenue, Dazhulin Subdistrict, Liangjiang New Area, Chongqing, China
Phone: +86 177 5312 6605