Shipping Policy

Last updated: July 20, 2026

Shipping Policy

At Nexorxai, we are committed to providing a smooth, secure, and reliable shopping experience for our customers.

This Shipping Policy explains how we process, ship, and deliver orders placed through nexorxai.com.

Order Processing Time

All orders are processed within:

1–3 business days

after your order has been successfully placed.

During periods of high demand, holidays, or promotional events, processing times may take slightly longer.

You will receive a shipping confirmation email once your order has been dispatched.

Shipping Time

Estimated delivery times:

United States

2–4 Weeks

International Orders

2–4 Weeks

Please note that delivery times are estimates and may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Weather conditions

  • Shipping carrier delays

  • Peak shopping seasons

  • Other circumstances beyond our control

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Tracking Your Order

You can track your order using the tracking number provided in your shipping confirmation email.

If you have not received tracking information after the expected processing period, please contact our customer support team:

Email: support@nexorxai.com

Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, or additional fees that may apply to international shipments.

These charges are determined by the destination country's customs authority and are not controlled by Nexorxai.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect information is provided, please contact us immediately.

We will make reasonable efforts to assist; however, we cannot guarantee that changes can be made after an order has entered processing or shipping.

Nexorxai is not responsible for delays, failed deliveries, or additional costs caused by incorrect shipping information provided by the customer.

Lost or Delayed Packages

Once an order has been shipped, it is handled by the shipping carrier.

If your package is delayed, please check your tracking information for the latest updates.

If your package appears to be lost, please contact us and we will work with the shipping carrier to investigate the issue.

Please note that delays caused by carriers, customs procedures, weather conditions, or other circumstances beyond our control are not guaranteed for refunds or replacements.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos or videos showing the damaged package or product

  • A description of the issue

Our team will review your request and provide an appropriate solution.

Address Changes

If you need to update your shipping address, please contact us within 24 hours after placing your order.

Once your order has been processed or shipped, we may not be able to change the delivery address.

Split Shipments

In some cases, your order may be shipped in multiple packages due to product availability, warehouse locations, or fulfillment arrangements.

You may receive separate tracking numbers for different items in your order.

Contact Information

If you have any questions regarding our Shipping Policy, please contact us:

Email: support@nexorxai.com

Website: nexorxai.com

Company Name: Nexorxai

Address: Room 26-06-005978, Attached No. 3, 3/F, No. 210 West Section of Jinkai Avenue, Dazhulin Subdistrict, Liangjiang New Area, Chongqing, China

Phone: +86 177 5312 6605